Privacy Policy
Overview
This Privacy Policy explains how RainkartStore collects, uses, shares, stores, and protects personal information when customers visit our website, browse products, place orders, contact customer support, or interact with our services.
RainkartStore is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, customer support, and logistics coordination.
By using our website https://rainkart.store, placing an order, submitting information, or contacting us, you agree to the collection and use of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or services.
Business Information
Store Name: RainkartStore
Website: https://rainkart.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: support@rainkart.store
For questions about this Privacy Policy or your personal information, contact us at:
Email: support@rainkart.store
Information We Collect
We collect information that customers provide directly to us, information collected automatically through website technology, and information received from service providers involved in order processing, payments, shipping, analytics, fraud prevention, and advertising.
The information we may collect includes:
Full name
Email address
Phone number
Billing address
Shipping address
Pin code
Order details
Payment status
Product preferences
Customer support messages
Return, refund, or complaint details
Device information
Browser information
IP address
Website usage data
Cookies and tracking information
Advertising interaction data
Fraud-prevention and risk-check information
We do not intentionally collect more personal information than is reasonably necessary for ecommerce operations, order fulfillment, customer support, legal compliance, website security, analytics, and advertising.
Information You Provide Directly
You may provide personal information when you:
Place an order
Create or use an account, if available
Enter billing or shipping details
Contact customer support
Request a return, refund, replacement, or cancellation
Submit a review, comment, or feedback
Subscribe to emails, SMS, WhatsApp updates, or promotional messages
Participate in offers, campaigns, or surveys
Communicate with us through website forms, email, phone, SMS, or WhatsApp
The information you provide is used to process your request, complete your order, deliver your product, provide support, and improve our services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies.
This may include:
IP address
Device type
Browser type
Operating system
Pages viewed
Products viewed
Time spent on the website
Referring website or ad source
Cart activity
Checkout activity
Clicks and interactions
Approximate location based on IP address
Advertising and conversion data
This information helps us understand website performance, improve customer experience, prevent fraud, measure advertising performance, and maintain website security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate the website, remember user preferences, improve performance, support checkout, analyze traffic, and measure advertising effectiveness.
Cookies may be used for:
Website functionality
Cart and checkout operation
Login or session management, if applicable
Analytics and performance measurement
Fraud prevention
Advertising and retargeting
Conversion tracking
Customer experience improvements
You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality, cart behavior, checkout performance, and some features of the website.
How We Use Personal Information
We may use personal information for the following purposes:
To process and fulfill customer orders
To confirm orders and payments
To deliver products to customers
To provide order tracking and delivery updates
To communicate about purchases, shipping, returns, refunds, and support
To verify customer identity or order legitimacy
To prevent fraud, fake orders, abuse, and unauthorized transactions
To process returns, replacements, refunds, and cancellations
To respond to customer questions, complaints, or support requests
To improve our website, products, services, and customer experience
To personalize website experience and product recommendations
To send service-related messages
To send marketing communications where permitted
To measure advertising performance
To run analytics and business reporting
To comply with applicable laws, regulations, tax, accounting, and legal obligations
To enforce our Terms of Service and other policies
We process personal information only for legitimate ecommerce, business, operational, security, marketing, legal, and customer support purposes.
Order Processing and Fulfillment
To process and deliver orders, customer information may be shared with authorized operational partners, including:
Fulfillment partners
Courier and logistics partners
Shipping aggregators
Payment processors
Customer support tools
Fraud-prevention tools
Inventory and order management systems
Supplier or packaging partners where necessary
Our India-based operations under Unicornkart may support product sourcing, inventory coordination, packaging, order processing, fulfillment, and customer support for orders placed through RainkartStore.
These partners receive only the information reasonably necessary to perform their services, such as name, phone number, delivery address, order details, payment status, and delivery instructions.
Payment Information
Payments on our website are processed through secure third-party payment providers available at checkout.
We do not directly store full credit card, debit card, UPI, net banking, or payment account details on our own systems. Payment information is handled by authorized payment gateways and payment service providers according to their own security standards and privacy policies.
We may receive limited payment-related information, such as:
Payment status
Transaction reference
Payment method type
Order amount
Refund status
Fraud or verification status
This information is used to confirm payments, process refunds, prevent fraud, and maintain order records.
Cash on Delivery Information
If Cash on Delivery is available, we may collect and use customer information to verify the order before dispatch.
For COD orders, we may contact the customer by phone, SMS, WhatsApp, or email to confirm order details, delivery address, and availability.
Repeated fake orders, delivery refusal, incorrect addresses, or abuse of COD may lead to order cancellation or future COD restrictions.
Shipping and Logistics Partners
To deliver products, we may share customer information with courier, shipping, fulfillment, and logistics partners.
This may include:
Customer name
Phone number
Shipping address
Pin code
Order number
Product details required for delivery
Payment mode
COD amount, if applicable
Delivery instructions
We may use logistics and fulfillment partners such as Shiprocket, Shipeasy, Arta.io, courier companies, delivery aggregators, warehouse support partners, and other authorized service providers.
Customer Support Communications
When you contact us for support, we may collect and store the information you provide, including:
Name
Email address
Phone number
Order number
Product issue details
Photos, videos, or documents shared by you
Return, refund, replacement, or cancellation requests
Communication history
This information helps us resolve customer issues, verify claims, process refunds or replacements, prevent abuse, and improve our service quality.
Marketing and Promotional Communications
We may use your contact information to send promotional messages, product updates, offers, abandoned cart reminders, order updates, or service-related communications through email, SMS, WhatsApp, phone, or advertising platforms, where permitted by applicable law.
You may opt out of marketing communications by following the unsubscribe instructions in the message, replying as instructed, or contacting us at support@rainkart.store.
Even if you opt out of marketing communications, we may still send important service-related messages about your order, payment, delivery, return, refund, or account activity.
Advertising and Analytics
We may use advertising and analytics tools to understand website traffic, measure ad performance, improve campaigns, and show relevant ads.
These tools may collect information such as:
Website visits
Product views
Cart activity
Checkout activity
Purchase events
Device and browser information
Referral source
Ad clicks
Conversion data
Approximate location
Cookie or pixel identifiers
We may use services provided by platforms such as Google, Meta, Shopify, analytics providers, marketing platforms, and other advertising tools.
These platforms may process information according to their own privacy policies. You may manage advertising preferences through your browser, device settings, or platform-level ad settings where available.
Fraud Prevention and Security
We may use personal information to detect, prevent, and investigate fraud, fake orders, payment abuse, unauthorized transactions, account misuse, suspicious activity, delivery abuse, COD misuse, spam, website attacks, and other harmful behavior.
This may involve checking order history, payment status, IP address, device information, contact details, delivery patterns, risk scores, and courier feedback.
We may cancel, hold, verify, or refuse orders if fraud risk or policy abuse is detected.
Sharing of Personal Information
We may share personal information with trusted third parties only when necessary for business operations, order fulfillment, legal compliance, security, customer support, advertising, analytics, or payment processing.
We may share information with:
Shopify and ecommerce platform providers
Payment gateways and payment processors
Courier and logistics partners
Fulfillment and warehouse partners
Customer support service providers
Email, SMS, and WhatsApp communication providers
Analytics and advertising platforms
Fraud-prevention and security tools
IT, hosting, and website maintenance providers
Legal, tax, accounting, and compliance advisors
Government authorities, regulators, or law enforcement when required by law
We do not sell customer personal information as a standalone product.
International Data Transfers
Because RainkartStore is operated under UnicornKart LLC, a United States-based company, and serves customers in India, personal information may be processed, stored, or accessed in India, the United States, or other countries where our service providers operate.
When information is transferred or processed outside India, we take reasonable steps to ensure that it is handled securely and used only for the purposes described in this Privacy Policy.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
Order processing
Delivery and logistics
Customer support
Returns and refunds
Fraud prevention
Tax, accounting, and legal obligations
Business records
Dispute resolution
Policy enforcement
Marketing, where permitted
We may retain certain order and transaction records for longer periods where required by law, tax rules, accounting obligations, fraud prevention, or dispute handling.
When personal information is no longer required, we may delete, anonymize, or securely store it according to our business and legal requirements.
Data Security
We use reasonable technical, administrative, and operational safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These safeguards may include secure ecommerce hosting, SSL encryption, access controls, payment gateway security, limited internal access, service-provider controls, fraud checks, and security monitoring.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect customer information.
Customer Rights
Depending on applicable law, customers may have rights related to their personal information, including the right to:
Access personal information we hold about them
Correct inaccurate or incomplete information
Request deletion of certain personal information
Withdraw consent for certain types of processing
Opt out of marketing communications
Ask questions about how their information is used
Request grievance support for privacy-related concerns
To exercise these rights, customers can contact us at:
support@rainkart.store
We may need to verify your identity before processing certain requests.
Consent
By using our website, placing an order, submitting information, or contacting us, you consent to the collection, use, sharing, storage, and processing of your personal information as described in this Privacy Policy.
Where required by law, we may request specific consent for certain activities such as marketing communications, cookies, or processing of sensitive information.
You may withdraw consent for certain non-essential processing by contacting us. However, withdrawal of consent may affect our ability to provide services such as order processing, delivery, support, or refunds.
Children’s Privacy
Our website is intended for general ecommerce customers and is not directed toward children.
We do not knowingly collect personal information from children without parental or guardian consent. If we become aware that personal information has been collected from a child without proper consent, we may delete the information or take appropriate steps according to applicable law.
Third-Party Links
Our website may contain links to third-party websites, payment providers, tracking pages, social media platforms, or external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
Customers should review the privacy policies of any third-party services they use.
User-Generated Content
If you submit reviews, photos, videos, comments, testimonials, or other content to us, such content may be used on our website, ads, social media, or marketing materials where permitted.
Please do not submit personal information in public reviews or comments that you do not want to be visible to others.
We reserve the right to remove inappropriate, false, abusive, misleading, or unlawful content.
Legal Compliance
We may use or disclose personal information if required to comply with applicable laws, regulations, legal processes, government requests, tax obligations, accounting requirements, consumer protection obligations, fraud investigations, or enforcement of our legal rights.
Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, advertising practices, technology, or operational processes.
The updated version will be posted on this page. Continued use of our website after the Privacy Policy is updated means you accept the revised policy.
Contact Information
For questions, requests, complaints, or concerns regarding this Privacy Policy or your personal information, please contact us at:
RainkartStore
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://rainkart.store
Email: support@rainkart.store